Kkriya FAQ — Answers to All Your Questions

You must be at least 18 years old to register on Kkriya. This is part of our responsible gaming policy. A national ID or passport may be required to verify your age during identity verification. Accounts found to belong to users under 18 will be closed immediately.

Login Page Click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset link will be sent to you. The link is valid for 15 minutes and can only be used once. Make sure your new password includes uppercase and lowercase letters, numbers, and a special character.

No. Each person is only permitted one account on Kkriya. If multiple accounts are detected, all of them will be suspended and any accumulated balance may be forfeited. Keep your account credentials secure and never share them with anyone.

Yes, you can request to close your account at any time. Email us at support@kkriya.ws or let us know via live chat. Make sure your balance is at zero before closing. Please note that re-registering with the same mobile number or email may not be possible after your account is closed.

After logging in, go to "Deposit" from your dashboard. Choose your preferred payment method — bKash, Nagad, Rocket, or direct bank transfer — enter the amount, and follow the payment instructions. Your balance is usually updated within 5 minutes.

The minimum deposit on Kkriya is just ৳100, making it easy for players of any budget to get started. Limits may vary depending on the payment method — check the Deposit page for the latest information.

Select "Withdraw" from your dashboard, then choose an amount and payment method. Standard withdrawals are processed within 1–3 hours. Delays may occur if verification is incomplete or bonus wagering requirements haven't been met. Bank transfers may take up to 24 hours.

First, wait 15 minutes — delays can sometimes occur due to network issues. If the problem persists, send a screenshot of your payment (including the transaction ID) to support@kkriya.ws or let us know via live chat. Our team will resolve it promptly.

Kkriya does not charge any additional fees. However, your mobile banking provider or bank may apply their own charges — this is outside Kkriya's control. Please review your payment provider's terms before making a deposit.

Kkriya uses decimal odds. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (profit of BDT 150). Odds may change based on match conditions, especially in live betting.

Yes, Kkriya offers live and in-play betting. You can place bets in real time on constantly updated odds while a match is in progress. Live betting is available for cricket, football, tennis, badminton, and more. To learn more, on the betting page Go.

If a match or event is cancelled or left unresolved, the full stake for that bet will be refunded to your account. For multi-leg parlay bets, if one leg is cancelled, that leg will be excluded and the remaining odds will be used to calculate the result.

Betting limits vary by event and market type. Most markets have a minimum bet of ৳10, with a set maximum limit. Your limits may increase based on your account level and verification status. Contact support for more details.

kkriya's on the Analysis page Find team form, head-to-head stats, and expert insights. Plus, on the Sports Events page View upcoming match schedules and detailed information.

After Login Lottery Page Go to the lottery page, browse the active draws, and pick your ticket. Choose your numbers manually or use the "Random Pick" option. Your ticket becomes active as soon as payment is confirmed.

Draws can be daily, weekly, or monthly depending on the lottery type. The schedule for each draw is clearly shown on the Lottery page. Once results are published, you'll receive a notification in your account and the winners list will be visible on the Lottery page.

Small prizes are credited automatically to your Kkriya wallet. For large jackpot wins, our team will reach out to you directly. Identity verification must be completed before prizes can be claimed. For more details, on the Jackpot page Go.

You may request a ticket cancellation before the designated cut-off time for that draw. However, cancellations are not possible once the draw has started or the cut-off time has passed. Contact support to submit a cancellation request.

New Kkriya members can claim a welcome bonus on their first deposit after registration. The bonus amount and terms may change from time to time. To see the latest offer, on the Registration page Head over to the Promotions section to check what's available.

Every bonus comes with a wagering requirement — meaning you need to place a certain number of bets with the bonus amount before you can withdraw. For example, a 10x wagering requirement on a ৳500 bonus means you must place a total of ৳5,000 in bets. The specific terms are listed separately for each bonus.

Kkriya offers regular players weekly cashback, reload bonuses, and free bet promotions. These offers are typically communicated via email or SMS. Keep notifications enabled in your account settings so you never miss a deal.

Bonuses generally need to be used within 7 to 30 days of activation. Any unused bonus will be automatically cancelled once it expires. You can check the expiry date of each bonus under the "Bonus" section in your dashboard.

The Kkriya app is available on our App Page directly. Android users can download and install the APK file, while iOS users can find the app on the App Store. We strongly advise against downloading the app from any third-party sites.

To install a third-party APK on Android, you'll need to enable "Install from Unknown Sources". Go to Settings > Security > Unknown Sources and turn it on. You can turn it off again after installation. If the issue continues, on the App page View the full guide.

You'll be notified automatically when a new update is available. On Android, download the new APK and install it over the existing version — your data won't be affected. On iOS, simply tap "Update" in the App Store.

Start by fully closing the app and reopening it. If that doesn't work, clear the cache: go to Settings > Apps > Kkriya > Storage > Clear Cache. If the issue still persists, uninstall the app and reinstall the latest version.

After logging in with your password for the first time, go to the app settings and enable the "Biometric Login" or "Fingerprint / Face ID" option. From then on, a fingerprint or face scan is all you need to log in. Make sure biometrics are already set up on your phone.